How can we help?
Answers to common questions from students, businesses, universities, and community partners. Still stuck? We're one message away.
For Students
What is Synge?
Synge is one trusted app for everything campus life — getting around, getting help, finding your people, discovering events, and finding student perks. Instead of juggling a dozen disconnected apps, it all lives in one verified community.
Who can join?
Verified students at partner universities. You sign up with your student email so everyone in the community is a real, verified student.
Is Synge free for students?
Yes. Synge is completely free for students to join and use.
My school isn't on Synge yet — what do I do?
You can help bring it there. Head to the "Bring Synge to my campus" page and tell us about your school — student demand is how new campuses launch.
Can people see where I am?
Off by default — you choose friends, selected people, or ghost mode.
Does Synge handle payments?
No. Students settle up directly.
What can I buy in the Store?
Cosmetics like profile banners and avatar rims; some unlock by milestones. Purchases are not live yet.
Can anyone outside my school see my posts?
No — other schools see a teaser only.
For Businesses
How do I get my business on Synge?
Start on the Get Started page and apply to partner. Once your business is reviewed and approved, you can set up your profile and choose a plan.
Do I have to be approved first?
Yes. Every business is reviewed before going live. This keeps Synge a trusted, high-quality place for students — which is exactly what makes it valuable for you.
What does it cost?
Business plans start at $39/month, with a free first semester for new businesses. You can see everything on the Business Plans pricing page.
What is the 24-Hour Boost?
A $9 add-on that jumps your business to the top of discovery, category pages, and the feed for a full 24 hours — perfect for a slow afternoon or a big event. Business promotions and boosts are rolling out campus by campus. See How It Works for the details.
For Universities
How does a campus partner with Synge?
Reach out through the Get Started page to request a demo or start a partnership conversation. Our team will walk you through onboarding for your campus.
Is Synge just another administrative tool?
No — and that’s the point. Synge is student-first: the app students actually choose to use for daily campus life. That’s what drives the engagement, retention, and culture other platforms can’t.
How is university pricing determined?
Partnerships start at $2,500/year after a free pilot semester, and scale with your campus size, enrollment, and the features you need. See the University Partnerships page for details.
For Nonprofits & Community
Who qualifies as a community partner?
Nonprofits, churches, ministries, schools, and local organizations that serve students. When in doubt, apply — our team reviews every application.
Is it free?
Yes. The Community Partner program is free to join, with an optional Plus tier for featured placement, advanced analytics, and priority support.
How long does verification take?
Most applications are reviewed within a few business days. We verify each organization manually to keep the community trusted and authentic.
Trust & Safety
Is everyone on Synge verified?
Yes. Students verify with a student email, and businesses and community partners are reviewed before going live — so every interaction is between real, trusted members of the same campus community.
How do I report a problem or a user?
You can flag content or a member from within the app, or reach our team through the Get Started page. We review every report.
How is my information handled?
Your information is only used to power your Synge experience and is never sold. A full privacy policy will be available before launch.
